Customer Care Representative
Cornerstone Home Lending•Centennial, CO
•Onsite
About The Position
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention, and happiness. They are seeking a Customer Care Representative with a servant's heart to support customer needs. This individual will require strong time management skills, organization, and a good work ethic while supporting the needs of their customers.
Requirements
- High School Diploma or equivalent
- 2+ years experience call center/phone experience
- Must have high level of integrity and professionalism
- Must have experience using Microsoft Office Suite
- Working knowledge of Microsoft Office products
Nice To Haves
- Minimum 2 years related mortgage experience a plus, but not required
- Bilingual in Spanish a plus
Responsibilities
- Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
- Place Outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts
- Answer customer inquiries, complaints, or concerns
- Customer service de-escalation with prompt and effective response
- Strong attention to detail
- Strong note taking skills – effective written communication
- Strong verbal communication skills
Benefits
- competitive salary
- a full benefits package
- the potential for a performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
