CUSTOMER CARE REPRESENTATIVE - PART TIME

Columbia Association•Columbia, MD

10d•$20•Onsite

About The Position

The Part-time Customer Care Representative (approximately 21 hours per week on-site) will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction. The ideal candidate will be adept at multi-tasking, handling confidential information with integrity, engaging with a diverse customer base, assisting with collections, processing payments and refunds, and utilizing data analytics to enhance service quality.

Requirements

Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations calmly and professionally.
Skilled in multi-tasking and managing competing priorities.
Knowledge of data analytics and performance metrics.
6 months minimum of customer facing experience

Responsibilities

Respond to customer inquiries via phone, email, and chat promptly and professionally, while maintaining a high level of service.
Identify customer needs, troubleshoot issues, and provide effective solutions or escalate to appropriate departments as needed.
Gather and document customer feedback to help improve products, services, and processes.
Handle sensitive customer information with discretion and adhere to confidentiality policies and procedures.
Process customer payments and handle refund requests in accordance with company policies, ensuring accuracy and timeliness.
Support the collections process by following up on overdue accounts, negotiating payment arrangements, and ensuring compliance with company policies.
Manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
Stay informed about company products, services, and promotions to provide accurate information and recommendations.
Ensure follow-up with customers to confirm satisfaction and resolve any ongoing issues.