Customer Care Representative

Vanguard Protex Global-posted about 13 hours ago

Full-time • Entry Level

Oldsmar, FL

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This position is primarily responsible for providing professional and thorough customer support in the handling of incoming calls, order entry, and sales support. The Customer Care Representative will ensure the highest level of customer satisfaction for all callers.

Receive incoming customer phone calls
Quickly and professionally address customer questions and concerns
Troubleshoot electronic equipment with callers
Enter product orders, following customer specific guidelines
Enter return authorizations
Working with internal teams to provide sales and customer support
Tracking and recording daily activities, including documented call log

Excellent communication skills; written and verbal
Proficiency in the use of computers and MS office
Good analytical and problem-solving skills
Works well individually and in team environment
Organized with a high ability to multi-task
Essential cross functional capabilities
Demonstrates accuracy and thoroughness
Polished and professional telephone skills
40wpm typing with accuracy
Associates degree preferred; or two years related experience and/or training; or equivalent combination of education and experience.
Three to Five years of customer service experience
Two to Three years of technical trouble shooting experience
Minimum two-four years order entry/data processing experience
Call center or heavy phone experience necessary

MAS/Sage system knowledge preferred

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