Customer Care Representative

Assurant

1d • Remote

About The Position

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment. This role involves handling inbound customer calls and/or e-mails with empathy and professionalism, resolving issues, answering questions, and providing proactive solutions. You will also document interactions, follow up as needed, participate in special projects, and adapt to evolving priorities. The goal is to deliver an exceptional customer experience. This role does not involve cold calling, sales, or contract upgrades. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases, a Fortune 500 company with a presence in 21 countries. The company supports the advancement of the connected world by partnering with leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Requirements

• High school diploma or GED
• Customer service experience (call center, insurance, or banking preferred)
• Strong communication, listening, and problem-solving skills
• Ability to multitask using technology in a fast-paced environment
• Reliable high-speed internet (25 Mbps down / 6 Mbps up)
• Quiet, distraction-free home office setup

Nice To Haves

• 2+ years of customer service experience
• Prior remote work experience

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Benefits

• Medical, dental, vision, and more
• Paid Time Off – Including holidays
• Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
• Comprehensive Training – Paid virtual training to set you up for success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees