Part Time Customer Care Representative
About The Position
At Wisler Plumbing Heating Cooling and Electric, we're not just another home services company, we're a family that values top-notch customer care and an unbeatable workplace culture. If you thrive on helping people, enjoy problem-solving, and want to be part of a team that genuinely supports you, this is the role for you. What's in it for You? Competitive Pay: $17-21 per hour + Bonus & Commission Opportunities Stable Schedule: Part-time , rotating shift. Looking to hire 2 people to rotate between these shifts. Shift will be either: Shift 1: Monday- Friday, 5-9 pm onsite (open to discussing remote options). After 9pm, person will take phone home with them and earn a flat rate per call booked. Shift 2: Saturday and Sunday, 8am-5pm onsite (open to discussing remote options). After 5pm, person will take phone home with them and earn a flat rate per call booked. Paid Training & Growth: Hands-on training with clear career advancement opportunities Extra Perks: Employee Discounts, Volunteer Programs Why You'll Love It Here A Culture That Cares: We prioritize teamwork, respect, and work-life balance. Stability & Growth: We promote from within and provide clear career paths.
Requirements
- Education: High school coursework required.
- Experience: No prior experience necessary, we provide paid training!
- Skills: Strong communication, attention to detail, and a customer-focused mindset.
- Additional Requirements: Must pass a background check and drug test.
- Remote option available: This will come with certain stipulations, like a Wi-Fi connection and computer speed verification done by our IT coordinator as well as a requirement for some onsite days.
Nice To Haves
- Tobacco-free candidates are preferred.
Responsibilities
- Answer inbound customer calls and book service appointments using scripts.
- Make outbound calls to existing clients to schedule routine maintenance.
- Accurately enter customer and job details into the system.
- Perform quality control calls as needed to ensure customer satisfaction.
- Maintain a 90% booking ratio on incoming calls and meet call volume expectations
- Assist in dispatch duties
Benefits
- Employee Discounts
- Volunteer Programs
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Specialty Trade Contractors
Education Level
High school or GED
