Customer Care Representative - Career Advancement Opportunities!!

Cassella Waste Systems, Inc.•Northampton, PA

43d•$18 - $25

About The Position

The Customer Care Representative role is an excellent starting point for individuals seeking a dynamic career in customer service with outstanding opportunities for growth and development. While the starting wage for this position may appear modest, it is structured to allow for rapid growth and pay increases based on performance. The initial wage reflects the developmental nature of the role, designed to provide you with comprehensive training and experience in customer service fundamentals. As you develop your skills in problem-solving, customer engagement, selling, and issue resolution, there are clear pathways for advancement. This creates a vibrant rewarding environment where motivated individuals can advance quickly, both in compensation and career trajectory. There is also an incentive compensation element to the position, which can be very rewarding. As the company continues to expand, we are committed to promoting from within, offering employees the chance to grow alongside the organization. With our performance-based system, wage increases can happen quickly as you gain expertise, take on additional responsibilities, and demonstrate your value. This structure ensures that hard work and initiative are rewarded, giving motivated individuals the opportunity to thrive in a fast-paced, growing company.

Requirements

The successful candidate will have a high school diploma or GED
2-4 years of customer service or inside sales experience
a demonstrated ability to work as part of a team in a collaborative environment
be legally eligible to work in the US
Outstanding relationship management skills, excellent listening communication and problem solving skills, the ability to identify and develop sales opportunities are required.
Demonstrated proficiency with Microsoft Office, typing proficient and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.

Nice To Haves

An advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred.

Responsibilities

Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

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