Customer Care Representative

The Coca-Cola Company • Rapid City, SD

409d • $26,458 - $39,915

About The Position

The Customer Care Representative at Coca-Cola Bottling Company High Country is responsible for providing exceptional customer service to both external and internal customers. This role involves answering multi-line phones, dispatching service and sales calls, and performing various administrative tasks to support the Business Support Services Team. The representative will utilize their knowledge of company products and programs to ensure effective communication and service delivery.

Requirements

• High School Diploma or GED
• At least one year experience in a customer service position or a combination of education and experience providing the required skill and knowledge for successful performance.

Nice To Haves

• Ability to answer multi-line telephone.
• Ability to use personal computer to perform paging, order entry, word processing, and spreadsheets.
• Ability to multi-task.
• Adaptability to change in the workplace.
• Effective verbal and written communication skills.
• Enthusiasm and energy for day-to-day tasks.
• Reliability in attendance and availability.
• Promote and observe safety and security procedures.
• Detail-oriented and organized.
• Maintain confidentiality.
• Exhibit honesty, integrity, trust, and respect.

Responsibilities

• Pleasantly answer multi-line phone and refer telephone calls to ensure accurate and timely communications.
• Log, process and dispatch sales and service calls.
• Open and close lobby and general office windows based on established daily schedule.
• Courteously greet customers and visitors, determine their needs, and direct them to the appropriate personnel.
• Process and scan daily checks.
• Process Equipment Service tickets, add and remove equipment and transfer equipment on customer accounts.
• Process walk-in sales.
• Open, sort and distribute mail; sort and distribute fax communications.
• Prepare outgoing mail as needed using USPS, Fed Ex, or internal truck mail.
• Balance the cash box for invoices created in the front office.
• Process Purchase orders and dunnages for Operations.
• Dispatch orders for warehouses company-wide.
• Order office supplies, business cards, and ink for Sales Centers.
• Order and distribute uniforms.
• Prepare all donations according to donation procedure.
• Tell sell for Armada coffee business.
• Backup for vault teller.
• Perform administrative tasks for other departments.
• Communicate with co-workers, management and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Conform with all safety rules and use all appropriate safety equipment.
• Work with all levels of company employees as a team striving to achieve common goals.

Benefits

• 100% paid employee health, dental and vision options
• 100% Employer Paid Life Insurance for Employees
• 401K With Employer Match
• Product Discounts
• Much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Beverage and Tobacco Product Manufacturing
• Education Level: High school or GED