Customer Care Representative

Lineage Logistics • Swedesboro, NJ

407d

About The Position

The Customer Care Representative position at Lineage Logistics is designed for individuals who are passionate about enhancing customer satisfaction and building strong relationships. This role involves processing customer orders, ensuring accuracy in invoicing, and collaborating with warehouse teams to manage product availability. The representative will also address inquiries and resolve issues, making a significant impact on the customer experience in a dynamic work environment.

Requirements

• High school diploma or GED (may vary by facility).
• Strong communication skills in English (written and verbal).
• Excellent organizational skills with the ability to multitask.
• Proficiency in Microsoft Office Suite.
• Comfort with light lifting (20 lbs./9 kg or more, depending on the facility).

Responsibilities

• Process customer orders and monitor product availability.
• Promptly resolve customer inquiries and issues.
• Invoice accounts and verify inbound receipts with precision.
• Develop professional connections with customers.
• Coordinate product availability with warehouse teams.
• Partner with operations to manage special requests and tackle inventory discrepancies.
• Generate custom reports to meet client needs.
• Organize and maintain documentation for smooth operations.

Benefits

• Medical insurance
• Dental insurance
• Basic life and disability insurance
• 401k retirement plan
• Paid time off
• Annual bonus eligibility
• Minimum of 7 paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Warehousing and Storage
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees