Customer Care Representative

Realtor Agent • Phoenix, AZ

276d • $19 • Hybrid

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Requirements

• Minimum two years of customer service experience in a call center environment
• Must be willing to work in a heavy phone-based environment
• Experience with performing outbound calls
• Must be able to work independently and in a team environment
• Must be able to type, talk and navigate systems simultaneously
• Typing words per minute - minimum expectation 35-40 WPM
• Ability to multi-task and adapt to changing business needs
• Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger and Chrome
• Must have understanding of internet navigation and tools
• Excellent communication skills, both verbal and written
• Excellent track record of attendance
• Must have High School diploma or equivalent

Responsibilities

• Answers incoming customer calls regarding billing issues, product problems, service questions and general customer inquiries
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
• Update customer information in the customer service database, Salesforce with detailed notation of each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company's bottom line by problem solving and turning frustrated customers into repeat customers
• Utilizing effective communication and problem-solving skills via inbound phone to handle customer inquiries - we believe in providing one-call resolution!
• Meeting or exceeding company expectations around productivity and service quality goals
• Adhering to all attendance and punctuality guidelines
• Other duties and responsibilities as needed

Benefits

• Earn $19.50/hr + up to $400 monthly bonus
• Medical, 401(k), PTO & more
• Inclusive and competitive medical, Rx, dental, and vision coverage
• Family-forming benefits
• 13 paid holidays & flexible time off
• 8 hours of paid volunteer time off
• Immediate eligibility for a 401(k) plan with a 3.5% company match
• Tuition reimbursement program for degreed and non-degreed programs
• 1:1 personalized financial planning sessions
• Student debt retirement savings match program
• Free snacks and refreshments in each office location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED