Customer Care Representative

Shields Mri • Brockton, MA

301d

About The Position

The Customer Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy. The Customer Care Representative will perform the necessary tasks to successfully maximize the collection of revenue.

Requirements

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.
• Ability to follow instructions with minimal supervision.
• One year medical billing and/or office experience is desirable.
• Proven ability to multi task and exceed customer expectations is required.

Nice To Haves

• Medical office or healthcare administration courses preferred.

Responsibilities

• Appointment scheduling, rescheduling and canceling in a professional manner.
• Screen patients over the telephone for contradictions to MRI. Accurately document responses in RIS system. Create necessary follow up if needed.
• Acquire the necessary information to submit a claim for payment and receive reimbursement.
• Inform patients of financial obligations and collection of pre-service estimates.
• Renal screen all patients receiving contrast, contraindications require need for recent labs prior to exam.
• Acquire the necessary films and lab reports prior to patient scan date.
• Responsible for ensuring that all written orders received via the fax router are exact, when compared to the SHCG patient file (i.e. patient information, scan type and clinical indications).
• Responsible for processing, cataloging and filing all fax router files received.
• Maintain and respect confidentiality for all customer groups.
• Respond appropriately to scheduling emergency patient situations.
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Responsible for instructions, processing and documentation of written orders.
• Performs other related duties as required.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED