Customer Care Representative

Tri Pointe Homes Holdings • Little Elm, TX

413d • $55,500 - $69,800

About The Position

The Customer Care Representative at Tri Pointe Homes is responsible for delivering exceptional customer experiences to homeowners by addressing warranty-related issues and ensuring timely repairs. This role involves building strong relationships with homeowners, coordinating with trade partners, and maintaining accurate records of service requests and repairs. The representative plays a crucial role in enhancing customer satisfaction and ensuring the quality of new homes delivered to buyers.

Requirements

• High School diploma or GED required.
• Minimum of 3 months of experience in home construction or customer care; equivalent education and experience may be considered.
• Preferred: 1 year of residential customer care or construction field experience.
• Valid Driver's License required.

Nice To Haves

• Experience in home care or community care.
• Knowledge of construction processes and warranty management.

Responsibilities

• Respond to homeowner issues related to warranty items in a timely and professional manner.
• Perform accurate assessments of service requests to determine coverage under warranty.
• Build and maintain relationships with homeowners, Customer Care Coordinators, and trade partners.
• Conduct follow-up communications to ensure warranty repairs are completed to homeowner satisfaction.
• Participate in Eliant Survey reviews to improve response rates and satisfaction results.
• Perform quality control inspections and homeowner orientations within company guidelines.
• Complete all necessary Customer Care documents accurately and timely.
• Control warranty costs and negotiate with trade partners regarding estimates and invoices.
• Track expenditures using accounting programs like Concur.
• Collaborate with sales and construction teams to ensure quality new homes are delivered.
• Maintain up-to-date product and home care knowledge to inform homeowners.
• Assist construction teams in preparing homes for delivery to buyers.
• Update Customer Care databases with scheduling and service provider information.
• Coordinate and schedule trade partners for necessary repairs in homeowners' homes.
• Perform minor home repairs and adjustments as needed.
• Track industry trends and collaborate on improvement opportunities.
• Maintain a safe and clean work environment and adhere to safety policies.

Benefits

• Competitive salary ranging from $55,500 to $69,800 per year.
• Opportunities for professional development and training.
• Supportive work environment that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED