Customer Care Representative - WFH

Spade Recruiting • Grand Rapids, MI

116d

About The Position

We’re more than just an insurance agency—we’re a people-focused, technology-driven, and growth-minded team dedicated to helping working families protect what matters most. Our culture thrives on flexibility, purpose, and long-term success. You’ll be the cornerstone of our client experience. From guiding policyholders to answering questions with clarity, you’ll ensure every client feels supported, confident, and empowered. You’ll serve as a trusted partner who makes insurance simple and stress-free.

Requirements

• Strong communication skills and a genuine passion for helping others
• Comfortable with technology and remote collaboration tools
• Organized, detail-oriented, and self-driven
• Previous customer service or insurance background is a plus (but not required)
• Must be legally eligible to work in the U.S. or Canada

Responsibilities

• Develop and nurture lasting relationships with clients after enrollment
• Walk clients through policy details, updates, and claims
• Explain coverage in clear, easy-to-understand terms
• Work alongside team leads to streamline onboarding and service
• Be the primary point of contact for client service needs

Benefits

• 100% remote work with flexible hours
• Weekly pay plus performance incentives
• Comprehensive training and hands-on mentorship
• Rapid career advancement opportunities
• A supportive, mission-driven culture built around people first

What This Job Offers

• Number of Employees: 5,001-10,000 employees