Customer Care Representative - WFH

Spade Recruiting • Denver, CO

122d

About The Position

We’re not your typical insurance agency—we’re a people-first, tech-forward, and growth-driven team serving working families with industry-leading life and supplemental insurance solutions. Our culture is built on flexibility, purpose, and growth. As a Client Success Specialist, you’ll be the heart of our client experience—supporting policyholders, answering questions, and ensuring customers feel confident and cared for. You’ll act as a trusted advisor who makes insurance simple and empowering.

Requirements

• Excellent communication and people skills (you love helping others)
• Tech-savvy and comfortable working remotely
• Organized, detail-oriented, and self-motivated
• Customer service or insurance experience is a plus (not required)
• Must be legally eligible to work in the U.S. or Canada

Responsibilities

• Build and maintain strong client relationships post-sale
• Guide clients through policy benefits, updates, and claims
• Educate clients so they clearly understand their coverage
• Collaborate with team leads for smooth onboarding and support
• Serve as the go-to contact for service-related needs

Benefits

• 100% remote with flexible scheduling
• Weekly pay + performance incentives
• Award-winning training and mentorship
• Fast-track career growth
• A mission-driven, people-first culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees