Customer Care Representative II-III
About The Position
Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth. Compensation: $20.00 - $28.00 per hour depending on experience. This position is located in office at our Operations Center in West Allis, WI.
Requirements
- Requires high school education or equivalent.
- Minimum of two years related banking experience or one year of Tri City National Bank customer service experience.
- Thorough knowledge of bank's deposit systems and their operation.
- Some knowledge of loan systems and cardbase systems.
- Strong customer service orientation and ability to empathize with customer concerns.
- High degree of enthusiasm for customer contact.
- Excellent verbal and written communication skills.
- Excellent telephone skills and a professional telephone demeanor.
- Excellent personal organization and follow-up skills.
- Basic PC skills, including familiarity with Windows operating systems and MS Office.
Responsibilities
- Answer telephone calls referred from the Voice Response System.
- Responding to customers who have chosen the option to speak to an individual from within our automated telephone response system.
- Also provides customer support for the Tri City website.
- Provides backup for the EFD area when needed.
- Respond to e-mails sent by customers through the Tri City website.
- Setup customer enrollments for account access on the Tri City website.
- Provide problem resolutions to callers and Tri City website users.
- Initiate follow-ups for customer situations that cannot be resolved on the first call or e-mail.
- Log Voice Response System activity call content and resolution, and prepare appropriate reports for supervisory review.
- Complete research requests for customers.
- Change and verify rates on the website
- Provide backup to the EFD department when needed.
- Assist with projects as necessary.
- Handle reception calls from locations.
- Open/distribute interoffice mail from locations.
- All other duties as assigned.
Benefits
- Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
- Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
- Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
- Celebration of Success: Join a team that values and celebrates individual and collective achievements.
- Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
- Great Employee Benefits that start on the 1st of the month after your hire date!
- Part-Time: 401(k) with company match Up to 20 hours of paid vacation after 3 months (must work an average of 20+ hours per week in order to be eligible for paid vacation.)
- Full-Time: 401(k) with company match Tuition reimbursement Medical, dental, and vision coverage Paid vacation and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
