Customer Care Representative I

Elevance Health • Savannah, GA

382d • $18 - $20 • Hybrid

About The Position

The Customer Care Representative I is responsible for acting as a trusted advisor and educator on inquiries such as coverage for medications and prior authorizations. This position is a hybrid role requiring onsite training for the first 10 weeks, with specific office locations including Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, Winston-Salem NC, Savannah GA, and Atlanta GA. The working hours are Monday to Friday, with shifts available within specified time zones: 4:50am-8pm Pacific Time, 6:50am-10pm Central Time, and 7:50am-11pm Eastern Time. Elevance Health is dedicated to improving lives and communities by making healthcare simpler, leveraging new technologies and a clinical-first approach to deliver member-centered pharmacy care.

Requirements

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• Strong oral, written and interpersonal communication skills.
• Problem-solving skills.
• Facilitation skills.
• Analytical skills.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Conducts outbound calls in the ZipDrug business area.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Paid Time Off
• Medical, dental, vision benefits
• Short and long term disability benefits
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees