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The Customer Care Representative I position is a virtual role that allows associates to work full-time from home, with the exception of required in-person training sessions. This setup promotes productivity and supports work-life integration while ensuring essential face-to-face onboarding and skill development. The working hours are Monday to Friday, with an 8-hour shift scheduled between 8:00 am and 6:00 pm EST. The representative is responsible for completing basic training and performing job functions with assistance from co-workers and managers on non-basic issues.