Customer Care Representative I

Deckers Brands•Broomfield, CO

1d•$19 - $22•Remote

About The Position

The Customer Care Representative I is a compassionate solution finder with excellent listening skills. The CCR I will support the customer care department by delivering an elevated customer service experience while providing problem-solving skills to resolve customers’ concerns. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customer’s needs.

Requirements

Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time
Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns
An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand
Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment
Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision
One or more years of customer contact handling utilizing both written and verbal communication preferred
Proficiency with technology and its function as a resource for solving problems
A proven track record of meeting KPI’s, Metrics and Goals
A working knowledge of Microsoft Office
The ability to work any assigned shift within Customer Care’s hours of operation
A flexible schedule and the ability to work overtime as needed

Responsibilities

Listening carefully to each customer with courtesy and patience
Troubleshooting and utilizing resources to come up with personalized solutions
Building customer relationships - earn their loyalty and trust by being kind and helpful