Customer Care Representative I

BrightSpring Health Services•Vancouver, WA

16h•$20 - $25

About The Position

PharMerica is hiring a full-time Customer Care Specialist in Vancouver, WA! Join our closed-door pharmacy team where you’ll work in a non-retail environment, dedicated to meeting the pharmaceutical needs of long-term care and senior living clients. If you’re passionate about delivering exceptional service and high-quality care, we want to hear from you. Apply today and become part of a team committed to making a difference!

Requirements

High School Diploma and 2 years of call center experience or 2 years of related experience which includes 6 months or more in a fast-paced work environment
2 year degree (or higher) and 1 year call centere experience or 2 years of exact work experience
Exact experience must be having worked in a customer facing role within home care (HME, IV or HH). Knowledge of medical terminology, claims and accounts receivable is preferred
Must have WA Pharmacy Assistant or Pharmacy Technician license

Nice To Haves

Related experience includes experience in health care, financial or insurance customer service, claims, billing or a call center environment

Responsibilities

Answer all contact center calls within 3 rings, (18 seconds)
Document all call information according to standard operating procedures.
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
Meet quality assurance requirements and other key performance metrics.
Facilitate resolution on customer complaints and problem solving.
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
Pays attention to detail and has great organizational skills.
Customer service oriented with excellent verbal and written communication skills.
Possesses great listening skills and can handle stressful environment.
Flexible with the actual work and the hours of operation.