Customer Care Representative I - FEP
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About The Position
As a Customer Care Representative I - FEP, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. The position will have on-site training for the first 7 weeks in the Atlanta, GA office, requiring 100% attendance during training. After training, the working hours will be 9:00 AM - 5:30 PM, M-F.
