Customer Care Representative (Farmers Workplace Solutions)

Farmers Insurance Careers • TX

92d • $22 - $23

About The Position

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!

Requirements

• Minimum of 1-3 years customer service experience.
• 1 year of experience in call center environment, insurance, sales or related field preferred.
• Strong technical aptitude with intermediate computer skills.
• Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
• Experience with Microsoft Office suite of tools preferred.
• High School Diploma or equivalent required.

Nice To Haves

• Call center/agency experience.
• Demonstrated customer service skills.
• Strong verbal communication and listening skills.
• Demonstrated written communication skills.
• Demonstrated analytical skills.
• Demonstrated problem solving skills.
• Demonstrates excellent judgment and decision making skills.
• Friendly and service-oriented.
• Maintains a high degree of professionalism.
• Excellent organizational skills.
• Highly thorough and dependable.
• Possesses flexibility to work in a fast paced, dynamic environment.

Responsibilities

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Assists internal and external customers with moderately complex issues related to insurance matters.
• Receives and responds to inquiries related to insurance matters.
• Evaluates and interprets policy information within prescribed authority limits.
• Accesses account information and communicates while working in multiple systems.
• Documents customer interactions and outcomes thoroughly in system.
• Escalates unresolved issues requiring advanced support for further resolution.
• Builds knowledge and acumen through self-directed learning.
• Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
• Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

Benefits

• Competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance).
• 401(k).
• Medical.
• Dental.
• Vision.
• Health Savings and Flexible Spending Accounts.
• Life Insurance.
• Paid Time Off.
• Paid Parental Leave.
• Tuition Assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees