Customer Care Representative (English & German Speaking)

We are seeking Customer Care Representatives to join our Customer Experience team at Ruggable. This full-time opportunity is perfect for individuals fluent in German and English who will serve as the "voice" of Ruggable, interacting with customers through various channels. The ideal candidate has prior customer service experience, a positive attitude, and thrives in a fast-paced environment. This role is crucial to our growth in the UK and Europe, offering flexible working options and the chance to be part of a collaborative, high-performing team.

• Serve as the "voice" for Ruggable in customer interactions via email, chat, and phone
• Track and meet KPI targets for service level agreement, first response time, quality, and customer satisfaction
• Take ownership of customer issues and prioritize resolving their problems
• Provide timely and thorough resolution to customer inquiries, including returns, cancellations, exchanges, tracking and status updates, and product recommendations
• Collaborate with other departments to maintain expert knowledge of products and features
• Communicate with management to escalate problems and recommend resolutions
• Fluent in German and English, both written and spoken

Fluent in German and English, both written and spoken

Prior experience working in customer service

Positive attitude

Ability to thrive in a fast-paced work environment

Excellent communication skills via email, chat, and phone

Ability to track and meet KPI targets

Problem-solving skills and ability to take ownership of issues

Ability to provide timely and thorough resolution to customer inquiries

Collaboration skills and ability to work with other functions

Ability to escalate problems and recommend resolutions to management

• Competitive compensation and benefits packages
• Equal Employment Opportunity employer
• Diverse workforce and inclusive environment
• Professional written and verbal communication skills
• Ability to process inbound customer requests via phone, email, and chat
• Problem-solving skills with empathy and patience
• Positive 'can-do' attitude
• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Self-starter and multi-tasker with attention to detail
• Experience with e-commerce companies (i.e., websites + apps)
• Familiarity with Zendesk and Shopify
• Experience in customer care or customer service