Customer Care Representative - Commercial Lines
About The Position
As a licensed agent, handle calls in the Commercial Lines Customer Care Center. Answer questions, provide information, and advise callers about commercial lines coverages and products. Assist with bill payments, new claim entry, and policy change requests. Underwrite policyholder changes within the West Bend letter of authority. Provide a superior level of service to all customers. Work Location This position offers a hybrid work schedule. Candidates who are located within 50 miles of the West Bend Corporate office will work a hybrid schedule (at least 3 days/week) for collaboration days, team meetings or other in-person events. The internal deadline to apply is 02/19/26. External applications will be accepted on a rolling basis while the position remains open. Schedule: Monday-Friday 9:00am-5:30pm and one shift of 11:00am-7:00pm, approximately every 16 days.
Requirements
- 1-3 years of experience in the commercial lines insurance industry
- 1 year of experience providing customer service in the insurance industry
- Customer service skills
- Interpersonal skills
- Problem solving, decision making and multi-tasking skills
- Property & Casualty agent’s license (required)
Nice To Haves
- Associate's or Bachelor's degree
- Associate in Commercial Lines (AU) designation and/or completion of at least 2 parts of CISR or CIC program
Responsibilities
- Respond to inquiries from policyholders and agents in a clear, jargon-free manner.
- Provide information and guidance on commercial lines coverages and products.
- Assist with billing inquiries, claim entry, and policy change requests.
- Underwrite policyholder changes within authorized limits.
- Document all activities in the management system.
- Generate certificates of insurance and issue Instant Issue Bonds upon request.
- Provide support in other phone queues based on volume and departmental needs.
- Perform other duties as assigned by management.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
- West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
