Customer Care Representative| Cherry Cars

Creditserve • Pflugerville, TX

458d • $31,200 - $31,200

About The Position

As a Customer Care Representative at Cherry Cars, you will play a crucial role in delivering exceptional customer experiences in a fast-paced contact center environment. Your primary responsibilities will include communicating with prospective customers through various channels, assisting them in their auto sales journey, and ensuring their needs are met with suitable options. The position emphasizes teamwork, performance-based goals, and a casual work atmosphere that prioritizes both results and enjoyment.

Requirements

• Previous experience in sales, preferably in a high-volume sales call environment.
• Demonstrated success in consistently meeting and exceeding sales targets.
• Excellent communication skills, both written and verbal.
• Ability to build rapport with customers and establish trust.
• Tech Savvy.
• Team oriented.
• Typing speed of at least 25 words per minute (Typing test required).
• Fundamental skills in reading, writing, and arithmetic.

Responsibilities

• Making inbound and outbound calls to active leads, converting prospective shoppers into customers.
• Communicate with active leads via Phone, Email, SMS and Chat.
• Conduct discovery calls with shoppers to identify their needs and provide suitable options, while gathering feedback on their experience on our website.
• Collaborate with external teams to discuss down payments, inventory questions, delivery options etc.
• Match customers with vehicles that meet their needs and available financing options.
• Collect down payments and customer documentation required to complete the sale.
• Understand the various documentation required for automobile sales, along with knowledge of auto insurance terminology.
• Keep abreast of new products, features, accessories, and their benefit to customers.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed