Customer Care Representative (Call Center)

Farm Bureau Bank-posted 4 months ago
Full-time • Entry Level
San Antonio, TX
Credit Intermediation and Related Activities
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The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry. Farm Bureau Bank. Not just branches. Roots. FBB team members enjoy competitive compensation and generous benefits. Affordable Medical, Dental and Vision coverage Outstanding 401k - Employer match up to 5% Paid Volunteer Hours Accrued Paid Time Off (PTO) & Paid Holidays Life Insurance and Long-Term Disability (company paid) Continuing Education Opportunities.

  • Provide customers with accurate information via voice, email, or chat, answering questions, and resolve customer complaints, inquiries, and requests regarding new and current accounts.
  • Cross-sell additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions, and performing basic account maintenance.
  • Make outbound customer courtesy calls to notify, educate, and troubleshoot customer inquiries (i.e. new account access, first payment defaults, CD renewals, and final large payments).
  • Maintain a working knowledge of the complete line of products and services offered.
  • Pursue personal development to achieve job proficiency and meet performance goals set within Customer Care Team.
  • Be familiar with the entire loan process for consumer/business vehicle loans and credit cards.
  • Report any signs of application fraud and identity theft.
  • Gather required customer information, submit applications, and notify underwriting of any risk that the bank may encounter.
  • Have basic knowledge of title requirements by state and educate customers on the title perfection process.
  • Meet customer service standards set for quality assurance purposes within the Customer Care Team.
  • Be flexible to work during Farm Bureau Bank's hours of operation.
  • High school diploma or general education degree (GED) required with some college work preferred.
  • One (1) year customer service or call center experience preferred.
  • Six (6) months or more banking experience required.
  • Affordable Medical, Dental and Vision coverage
  • Outstanding 401k - Employer match up to 5%
  • Paid Volunteer Hours
  • Accrued Paid Time Off (PTO) & Paid Holidays
  • Life Insurance and Long-Term Disability (company paid)
  • Continuing Education Opportunities
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