Customer Care Representative - Bilingual (English / Spanish)

Associated Bank

88d • $17 - $24

About The Position

At Associated Bank, we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. As a Customer Care Representative, you can look forward to Every Sunday off to spend time with family and friends! Eligibility for a $50 bonus for working Saturdays! Competitive language differential for Bilingual English / Spanish speakers! Position may be eligible for an additional $1.00 per hour in compensation depending on hours worked. Fun events and activities to participate in on site!

Requirements

• High School education required.
• Less than 2 years of experience in customer service, banking, retail, food service, insurance, or telemarketing/sales.

Responsibilities

• Respond to customer’s telephone and e-mail inquiries.
• Respond in a professional and pleasant manner in all interactions.
• Utilize technical knowledge and trouble shooting skills to resolve complex customer inquiries.
• Provide quality service as a differentiator for our company to retain current customers and attract new business.
• Mentor and train new Customer Care representatives.
• Initiate opportunities to introduce Associated Bank products and services to existing and potential customers.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees