Customer Care Representative- 3:30PM

Lineage

89d • $16 - $28

About The Position

The Customer Care Representative position at Lineage involves performing customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. This role is scheduled from Friday to Monday, 3:30 PM to 2:00 AM. The position is designed to help you begin your career path within Lineage, with opportunities for greater responsibilities and promotions as you succeed in your role. Working at Lineage is described as energizing and enjoyable, with a focus on respect and care for team members.

Requirements

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Responsibilities

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in an organized and comprehensive way
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Benefits

• Medical, dental, and basic life and disability insurance benefits
• 401k retirement plan
• Paid time off
• Annual bonus eligibility
• A minimum of 7 holidays throughout the calendar year

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees