Customer Care Reporting & Analytics Manager
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About The Position
Customer Care serves as the touchpoint for all customer questions or concerns regarding their ownership experience. The Reporting & Analytics team analyzes the data collected from these touchpoints to generate insights to help drive a positive ownership experience. This role is responsible for advanced analytics, predictive modeling, Telephony analytics and development of queries and reporting in DB2 SQL and other analytic tools. The position will also identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects and implementation of a reporting dashboards for AI. The position will connect disparate data sources to correlate and normalize customer care data with other relevant data sources.
