Customer Care Rep

Lennar • Santa Clarita, CA

401d • $42,203 - $74,880

About The Position

The Customer Care Representative at Lennar serves as a vital link between homebuyers and trade partners, responsible for conducting final orientations, diagnosing issues, scheduling, and completing warranty service work. This role emphasizes maintaining positive homeowner relations, coordinating repair work, and ensuring customer satisfaction with the services provided. It is a career focused on quality service and building homes with zero defects, while also managing costs and adhering to schedules.

Requirements

• High school diploma or GED; Associate's degree or equivalent preferred.
• 1-3 years of experience in residential customer service or construction field preferred.
• Valid driver's license with a good driving record.
• Strong communication, organizational, and time-management skills.

Nice To Haves

• Experience in warranty service work.
• Familiarity with construction processes and trade partners.

Responsibilities

• Schedule and oversee repairs, ensuring completion within specified timeframes.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on-call rotation schedules.

Benefits

• Health insurance (Medical, Dental, Vision)
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
• Paid Parental Leave
• Education Assistance Program
• Adoption Assistance up to $30,000
• Vacation, Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program
• Home Purchase Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED