Customer Care Rep

Sage Surfaces•Conroe, TX

18d•Onsite

About The Position

Customer Care Rep in Conroe, TX! Why You'll Love This Role: This full-time office position offers a competitive salary commensurate with experience , as well as a comprehensive benefits package including health, dental, and vision insurance, paid time off and holidays, a retirement savings plan with company match, and professional development opportunities. This role is an excellent opportunity for an individual who values professionalism, enjoys working with people, and is committed to delivering a high standard of customer support. YOUR DAY-TO-DAY: This is a full-time customer service position. Candidates should be prepared to work standard business hours with flexibility to cover evenings and weekends as customer needs arise. In this Customer Care Rep role, you will serve as the first point of contact for customers, providing support across phone, email, chat, and social media. Each day will involve responding to inquiries, resolving issues in a timely and professional manner, and maintaining detailed records of customer interactions in the CRM system. You will use your knowledge of products and services to provide accurate information, while working closely with other departments to address customer needs. Additionally, you will gather feedback to support service improvements and participate in ongoing training to strengthen your skills and knowledge. BE OUR NEW CUSTOMER CARE REP! We know you're busy - that's why our initial application is quick and mobile-optimized. LEARN MORE ABOUT OUR MISSION: If you are interested in advancing your office career in customer service, we encourage you to apply today. Our initial 3-minute, mobile-friendly application makes it simple to get started.

Requirements

High school diploma or equivalent
1+ years of customer service or support experience
Excellent verbal and written communication skills
Strong problem-solving abilities
Proficiency with CRM software and Microsoft Office Suite
Ability to multitask and manage time effectively
Empathy and patience when working with customers
Willingness to work flexible hours, including evenings and weekends when needed

Nice To Haves

Associate degree or higher
Experience with helpdesk or customer support platforms
Familiarity with live chat and social media support channels
Bilingual speaking abilities

Responsibilities

Serve as the first point of contact for customers, providing support across phone, email, chat, and social media.
Respond to inquiries and resolve issues in a timely and professional manner.
Maintain detailed records of customer interactions in the CRM system.
Use knowledge of products and services to provide accurate information.
Work closely with other departments to address customer needs.
Gather feedback to support service improvements.
Participate in ongoing training to strengthen skills and knowledge.