Customer Care Rep - Part Time

Queensborough National Bank and Trust Co.•Augusta, GA

11d

About The Position

The Customer Care Representative is responsible for increasing Queensborough Customer Loyalty by ensuring a consistent, positive and valuable customer experiences. Customer Care Representative will provide telephone support and problem resolution by determining customer needs, responding to inquiries, and updating and maintaining customer information.

Responsibilities

Answers incoming customer phone calls, chats and video calls in a timely manner.
Provides resolution to customer issues by researching requests, offering solutions, and providing follow up or escalation as needed
Proactively provides alternative banking solutions when needed
Knowledge of bank policies and procedures and acts as subject matter expert on all bank customer related systems
Knowledge all products offered by Queensborough
Provides support to branches on customer service-related processes and procedures
Escalates customer service issues to Customer Care Team Leader as needed
Stays aware of any new or updated information related to bank products and procedures
Meets productivity and performance goals while providing excellent customer service
Participates in customer care center team goals
Provides back up support to branches in customer service issues
Participates in Customer Care Center Quarterly Training
Assists in identification and development of market process efficiencies.
Provides customer support for other customer related products
Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community
Flexible work schedule including Saturdays: 8am-6pm Monday -Friday and 8am- 1pm Saturday