Customer Care Rep II - 1st Shift

Boston Scientific • Quincy, MA

218d • $39,624 - $67,392 • Hybrid

About The Position

Process and respond to customer orders and inquiries. Process medical device orders, track shipments, handle product information requests, and respond to and resolve hospital emergencies for Boston Scientific Corporation products. At Boston Scientific, we value collaboration and synergy. This role allows a hybrid work model, requiring employees to be in our local office at least three days per week. Relocation assistance is not available for this position at this time. Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

Requirements

• 1-2 Years with High School Diploma and/or Equivalent experience, training, or apprenticeships.

Responsibilities

• Receive, process, and confirm customer medical device orders for all Boston Scientific Divisions received from customers via fax or telephone.
• Triage incoming faxes and handle as appropriate (e.g. enter orders, forward faxes to other departments as appropriate, delete junk faxes, etc.)
• Input order information into SAP order entry system.
• Provide substitute alternatives and availability dates for backordered products.
• Acknowledge order and provide pertinent text to customer via SAP.
• Perform duties while meeting expectation set for the availability metrics and accuracy metrics.
• Perform all duties within the Job Specific SOP requirements.
• Track shipments for customers.
• Contact the Freight carrier or utilize the Internet to obtain delivery information and provide either verbal or hard copy delivery receipt information.
• Work closely with the Distribution department to provide detailed information on short shipments or lost shipments.
• Handle emergency situations for customers.
• Call within the corporation including distribution, marketing, sales management and other departments to obtain answers and solutions to customer requests.
• Handle product information requests (latex content, MRI compatibility, price lists, product catalogues, etc.).
• Perform other duties as required.
• Other miscellaneous projects and reports as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED