Customer Care Rep -Fire Sales

Johnson Controls • Irving, TX

118d

About The Position

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

Requirements

• High School Diploma
• Technical aptitude is a must for success i.e., Microsoft Office, Salesforce, Ace, Report to Web

Nice To Haves

• BA, BS or similar degree highly preferred
• 2+ years of sales and/or customer service experience with a similar product, service or industry
• Highly motivated and success driven.
• Excellent communication skills and ability to quickly qualify opportunities.
• High degree of self-discipline.
• Independent, creative thinker.
• Ability to sell intangible services.

Responsibilities

• Maintain and grow sales within a defined customer base and geographical territory.
• Develop and execute a customer-focused strategy that leads to greater retention of preventative maintenance contracts.
• Ensure higher revenue per customer and greater customer satisfaction.
• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers.
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Company vehicle
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees