Customer Care Rep. 1

Red River Bank • Alexandria, LA

1d

About The Position

To deliver world class customer service and satisfaction in daily interactions with our customers transacting business using alternate delivery channels.

Requirements

• Attention to detail
• Mastery of applicable systems and applications
• Understanding of products and services offered by Red River Bank
• Maintain confidentiality
• Strong oral skills
• Strong customer focus
• Excellent listening skills
• Ability to build rapport and build relationships
• Demonstrate helpful disposition and empathy through effective problem resolution
• Present the bank in a professional and friendly manner
• Able to work independently as well as a team with outside departments
• High school diploma or equivalent work experience
• 1-2 year experience in a customer service environment

Responsibilities

• Determine customers’ needs by listening and asking appropriate questions
• Resolve problems by clarifying issues, performing necessary steps and escalating when necessary
• Fulfill customers’ request
• Ensure accuracy and completeness in all documentation
• Work with other departments to build working relationships centered around the customer and service excellence
• Provide support and offer product information as needed to ensure customer satisfaction and aid in retaining customers’ business
• Prompt, courteous, friendly and professional responses to each customer
• Complies with all applicable banking regulations
• Follows Red River Bank policies and procedures
• Attends and completes all required training
• Meet quality assurance requirements and other key performance metrics

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees