Customer Care Professional

Stokes Pharmacy•Mount Laurel Township, NJ

32d•$17•Onsite

About The Position

This position requires an individual who has the experience and ability to handle high call volume in an active call center environment. The qualified candidate ensures the customer receives the best service possible while demonstrating enthusiasm, diligence and resilience.

Requirements

High school diploma or general education degree (GED)
Customer service call center experience preferred but not required
Must possess strong verbal, written and oral communication skills
Must have basic to moderate computer skills and have the ability to learn new software programs quickly
Must exhibit punctuality and low absenteeism
May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day
May be necessary to work extended hours as needed
Finger dexterity to operate office equipment required

Nice To Haves

PTCB Certification a plus
NJ Pharmacy Technician License is not required but is a plus

Responsibilities

Answer incoming calls from customers and make outbound calls to process orders received from doctor offices
Manage and resolve customer complaints with a sense of concern and urgency
Enter new customer information into the appropriate system and update existing customer information
Document all call information according to standard operating procedures
Deliver superior customer service with a friendly demeanor, can-do attitude and willingness to help at all times
Maintain a position of trust and responsibility by keeping customer information confidential
Demonstrate sound decision making according to established guidelines/procedures
Continuously increase job knowledge and skills through self-motivation and in-house training