CUSTOMER CARE PROFESSIONAL

CROWN LINEN LLC•Orlando, FL

35d•Onsite

About The Position

The On-Site Customer Service Liaison serves as the on-site representative for Crown Linen at designated customer facilities. This role ensures accuracy, organization, and compliance with all linen flow processes at the customer’s dock. This includes soil pick-ups, clean deliveries, COG inventory, scale validations, staging, reclaim, and communication between Crown Linen and the customer. The role requires a strong operational understanding with customer service expertise.

Requirements

Bilingual (English/Spanish) with strong verbal communication skills.
High attention to detail.
Strong organizational skills with the ability to maintain structure in high-traffic environments.
Ability to lift, push, and pull carts up to 50 lbs.
Customer-service oriented with a professional demeanor.
Able to investigate issues logically and document findings.
Comfortable using smartphone/tablet for images and documentation.
Reliable, punctual, and able to work independently.
Valid driver’s license with clean driving record.

Nice To Haves

Experience in laundry operations, production, hospitality, housekeeping, or logistics.
Understanding inventory controls and basic production workflows.