Hybrid in Miami FL, Customer Care Professional

Assurant•Miami, FL

1d•$15 - $25•Hybrid

About The Position

This job posting is for future hiring" Hybrid position located in Miami Florida The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization. Acting as the customer’s primary point of contact, you will: Receive in-bound calls from customers who want to open a claim Listen, solve problems, answer questions and work with them to find a resolution Use your expertise to proactively make recommendations that will help customers avoid future issues What you will enjoy: The variety of work - every day and every customer’s situation are unique Being part of a high performing, collaborative and supportive team Competitive compensation and paid time off Medical benefits begin on your first day Career advancement opportunities

Requirements

Relentless drive to provide exceptional customer service
Excellent communication and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls
Minimum high school diploma or GED
2+ years of customer service experience

Responsibilities

Receive in-bound calls from customers who want to open a claim
Listen, solve problems, answer questions and work with them to find a resolution
Use your expertise to proactively make recommendations that will help customers avoid future issues