Customer Care Professional Soft Sales

LIGHTHOUSE WORKS INC-posted 3 days ago
$12 - $15/Yr
Full-time • Entry Level
Remote • Orlando, FL
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Lighthouse Works also drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training. We are seeking motivated and customer-oriented Customer Care Professionals with soft sales experience to join our growing team. In this role, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions. You will answer inquiries, resolve issues, and educate customers on products and services that best meet their needs in a courteous and professional manner. If you have a passion for helping people and enjoy the challenge of guiding customers toward a purchase decision, we’d love to hear from you!

  • Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.
  • Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.
  • Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.
  • Build and maintain positive relationships with customers to foster repeat business.
  • Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.
  • Maintain accurate records of customer interactions and follow-up actions in the CRM system.
  • Adhere to company policies, procedures, and performance standards.
  • Collaborate with team members to improve processes and contribute to a positive work environment.
  • Attend training sessions and participate in team meetings as needed.
  • Perform other duties as assigned
  • High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred
  • 1+ Years’ experience in a customer service call center position.
  • 1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required.
  • Previous experience in a call center environment preferred.
  • Excellent communication and interpersonal skills.
  • Strong ability to listen, identify customer needs, and recommend appropriate solutions.
  • Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).
  • Proficiency in handling multiple tasks in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Basic computer skills, including experience with Microsoft Office and CRM systems.
  • Bilingual (English/Spanish) communications skills, a plus
  • Must pass Level II background check
  • Ability to work flexible hours as needed
  • This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.
  • For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.
  • Previous experience in a call center environment preferred.
  • Bilingual (English/Spanish) communications skills, a plus
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service