Customer Care Professional [Full Time]
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About The Position
We’re looking for a reliable and solutions-oriented Customer Service professional to support Bread Alone’s customers across phone, email, and online channels. This role is responsible for responding to inquiries, resolving issues, entering wholesale customers' orders and PO’s, and ensuring a consistent, high-quality experience across all touchpoints. The ideal candidate is organized, clear in communication, and comfortable navigating multiple systems. They’ll work closely with our Sales, Hospitality, and Customer Care teams to ensure customers—whether wholesale buyers, small business owners, consumers or café guests—receive timely, accurate, and high-quality support. This role is critical in maintaining strong customer relationships and upholding Bread Alone’s commitment to quality and care. The Customer Care Professional reports to the Customer Care Manager. Hours: This is a full-time role, Tuesday - Saturday from 8am - 4pm. This role is eligible for hybrid, which means 3 days in the Woodstock, NY office and 2 days remote upon the successful completion of the first 90 days. We strive to make schedules as manageable as possible to encourage and allow work/life balance.
