Customer Care Operations (SEA)

Xpress Global Systems, LLC-posted 3 months ago
Full-time • Entry Level
Kent, WA
1,001-5,000 employees
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At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. As the EMPLOYER OF CHOICE, we are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations. Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry. This is a full-time position, Monday-Friday, with a 9 AM Start Time! $23.09 per Hour!

  • Provide administrative support to Service Center Operations.
  • Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Adhere to XGS Customer Rules to create a customer-centric approach in all that we do.
  • Respond promptly to customer inquiries.
  • Adhere to pre-determined quality guidelines.
  • Acknowledge and resolve customer complaints.
  • Warm transfer calls to other departments; identify and connect callers with appropriate company resources.
  • Communicate with external and internal customer questions and requests.
  • Interface with customers via telephone, e-mail, web, and in person.
  • Interface with customers regarding routes, deliveries, and pick-ups.
  • Schedule driver appointments and assist in driver route assignments.
  • May dispatch drivers as needed.
  • Assist will-call customers in picking up freight.
  • Ensure compliance with OSHA, Department of Transportation, and Federal and State regulations.
  • Perform data entry and prepare standard reports.
  • May assist in loading or unloading freight.
  • Ability to work on XGS site while performing essential functions.
  • Other duties as assigned.
  • 1-3 years Clerical Experience, preferably in the transportation industry.
  • Warehouse and WMS experience preferred.
  • AS400 experience preferred.
  • Dispatching experience preferred.
  • Forklift certification a plus.
  • Computer literacy required.
  • $23.09 per Hour
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