Customer Care Manager - Manufacturing
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About The Position
Danfoss is seeking a strategic and customer-oriented Manager to lead the NAM Customer Care team. You will be responsible for leading the regional team of customer service representatives that input and manage customer orders for all DPS. You will work with the Americas Director to develop, communicate, and implement a global vision within the NAM Customer Care and sales community. The leader will work with cross-functional teams to ensure standard Order Management processes and practices are followed regionally and address non-conformance. The Manager will be expected to work closely with the local sales leaders, supply chain leaders, and various team leads in region to ensure order fulfillment processes are aligned, effective, and meet the needs of customers and DPS. In this role, you will provide and facilitate communications/interactions among your direct team members, between various functional teams, and customers. Resolve differences and/or conflict situations effectively using Danfoss leadership philosophies; help to remove barriers. We are looking for a strong leader to come up with ways to continuously improve the customer experience, guide and develop the team, and create a positive and productive team environment. The Manager will be a key member of the Americas Customer Care Leadership team, reporting directly to the Director, Customer Care - Americas Region.
