Customer Care Manager II

PulteGroup • Salt Lake City, UT

113d

About The Position

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Requirements

• Minimum High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred.
• Valid driver’s license as driving is an essential function of this position.

Nice To Haves

• Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types.
• Committed to delivering high-quality service and diligent follow-up.
• Basic construction skills and knowledge.
• Excellent communication and listening skills.
• Analytical ability necessary to perform root cause analysis.
• Ability to manage warranty/customer service processes.
• Basic computer literacy.
• Skilled in conflict resolution to address customer concerns effectively.
• Knowledge of cost management principles and practices.

Responsibilities

• Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed.
• Lead root-cause analysis.
• Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
• Manage trades to completion of service requests to customers’ satisfaction.
• Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
• Establish and maintain positive customer relationships.
• Responsible for the build quality confirmation of the home before delivery to the customer.
• Determine trade accountability for back charges and field purchase orders (FPOs).
• Authorize payment for work performed up to approval limits.
• Follow applicable legal protocol and process necessary workflow.
• Responsible for customer satisfaction metrics related to customers serviced.
• Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
• Other duties as assigned.

Benefits

• Comprehensive, Flexible and Affordable Healthcare Coverage Options.
• Supplemental Healthcare Coverage Opportunities.
• PTO and Work/Life Benefits.
• Health Advocacy and Wellness.
• Retirement Plan with Company Match.
• Education and Employee Assistance Programs.
• Paid Parental Leave and Adoption Benefits.
• Mortgage Financing Discounts through Pulte Mortgage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees