Customer Care Intake Specialist

OneMain Financial • Evansville, IN

410d

About The Position

The Customer Care Intake Specialist plays a crucial role in the executive office of customer care at OneMain Financial. This position is responsible for accurately entering, categorizing, and routing customer concerns in a timely manner, ensuring that customer issues are addressed effectively. The specialist may also assist in identifying trends in customer complaints to support root cause analysis, contributing to the overall improvement of customer service processes.

Requirements

• High School Diploma or GED required.
• Strong written, oral, and interpersonal skills.
• Goal and results driven.
• Strong time management skills.
• 1-2 years experience in a production goal-oriented environment.
• 1-2 years' experience in a data entry environment.
• Strong computer knowledge and ability to work in multiple systems.
• Strong attention to detail.
• Ability to approach a problem analytically.

Responsibilities

• Promptly and accurately enter customer concerns in the complaint management system.
• Accurately categorize customer concerns in the complaint management system.
• Promptly and accurately route customer concerns to the appropriate Customer Care Resolution Group.
• Help identify trends in customer complaints to assist with root cause analysis.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED