Customer Care Generalist - Toledo, OH
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About The Position
GSWO is seeking a Customer Care Generalist to join our Toledo, Ohio team! Our Customer Care team serves as the first point of contact for our council, navigating prospective volunteers and future girl scouts through the process of joining our organization. Our Customer Care Generalists provide call center and onsite support for the council and provide answers to all things Girl Scouts of Western Ohio-anything from how to volunteer, find or start a troop, enroll a girl as a new member, register for one of our awesome events and of course, where to find Girl Scout Cookies! This team is generally knowledgeable about all the events of the council and supports our team in a variety of ways. Our team conducts phone, email and in-person customer support and tracks all contacts and inquiries using Salesforce, our case management system. This is a great role for someone with call center, customer service or receptionist experience and the ideal candidate will have prior experience in interacting with customer -both in-person and online or phone, be comfortable with heavy call volume (utilizing a headset) and being a first point of contact and first impression for the organization. This role requires a friendly and professional demeanor, strong ability to take phone calls and provide information and resolution in an accurate and timely manner and serve as a collaborative team member and knowledge holder for all the happenings across council!
