Customer Care Front Desk Support

TES Staffing • Rochester, NY

13d • $20 - $23 • Onsite

About The Position

Working closely with the Practice Manager, the Customer Care Associate supports daily front-desk operations and serves as the primary point of contact for patients. This role combines customer service, care coordination, and administrative support in a fast-paced, patient-centered environment.

Requirements

• Customer service and/or front-desk administrative experience required
• Strong communication, organization, and problem-solving skills
• Proficiency in Microsoft Office (Office 365)
• Detail-oriented with the ability to prioritize tasks

Nice To Haves

• Insurance or finance experience preferred, not required
• A friendly, professional communicator
• Comfortable multitasking in a fast-paced environment
• Willingness to learn new systems, including EMR
• Positive attitude and eagerness to grow (medical office experience not required)

Responsibilities

• Greet and check in patients
• Verify insurance benefits and collect co-pays/coinsurance
• Manage phone calls, patient portal messages, and business SMS
• Support care coordination, including referrals, records requests, and community resources
• Assist with clinician scheduling
• Maintain office supply inventory
• Handle incoming and outgoing mail
• Perform other duties as needed

Benefits

• Growth opportunities with a mission-driven organization
• Supportive, collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed