Customer Care Expert

Moxie Pest Control•Irving, TX

About The Position

The Customer Care Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!

Requirements

Must possess a high school diploma, or equivalent
Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
Become an expert at PestRoutes - our CRM
Excellent communication and interpersonal skills
Driven and ambitious individual with a strong desire to succeed.

Responsibilities

Be logged into the telephony system
Handle up to 50+ total calls daily
Respond to SMS, Email and Voicemails from customers
Assist customers with scheduling their standard maintenance
Assist customers with customer service complaints and concerns
Communicate company initiatives to customers (marketing, sales, etc.)
Direct customers to appropriate departments (where applicable)
Participate in cross training within other departments to strengthen skill set
Assist management with non recurring tasks as needed
Customer data entry
Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff
Performs other related duties as assigned.

Benefits

2021 & 2022: Great Places To Work and Top Places to Work
Awards & Recognition
Monthly Company Events
Company Service Projects
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Roth IRA
Long- and Short-term Disability Coverage (Voluntary)
Paid Time Off