Customer Care & Dispatch Specialist

Excell Refrigeration • Riviera Beach, FL

16h

About The Position

The Customer Care & Dispatch Specialist at Excell Refrigeration plays a vital role in ensuring our customers receive outstanding support throughout their journey with us. This position is accountable for overseeing incoming service requests, dispatching technicians based on priority and location, and providing exceptional customer support throughout the service process. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent communication skills, and have keen attention to detail. This position requires a blend of customer service expertise, problem-solving abilities, and logistical coordination to ensure timely and high-quality service delivery.

Requirements

• Completed Predictive Index assessment and employment application
• Ability to work Wednesday-Sunday
• Thrives in a fast-paced environment
• Strong aptitude for following procedures
• Takes pride and ownership in completing daily tasks
• Interest in learning and expanding your skills
• Ability to work independently
• Proactive team-oriented attitude
• Proficiency Microsoft Office Suite
• Clear verbal and written communication skills
• Detail-oriented and organized with the ability to handle multiple tasks simultaneously
• Completed Predictive Index assessment and work application

Nice To Haves

• Previous experience in customer service is a plus
• Training in customer service or related fields is a plus

Responsibilities

• Route Planning & Scheduling: Assign technicians to service requests based on severity, ensuring timely response and prioritization according to urgency.
• Generate service requests and dispatch technicians promptly, ensuring meticulous attention to detail and a high standard of accuracy.
• Real-Time Problem Solving: Monitor operations in real-time, addressing any delays, cancellations, or rerouting requests promptly to minimize disruptions and maintain service efficiency.
• Communication: Serve as one of the primary points of contact for drivers, customers, and internal teams, ensuring clear and timely communication.
• Customer Service: Handle customer inquiries, complaints, and requests, ensuring a high level of service quality and resolving issues as quickly as possible.
• Administrative Support: Facilitate smooth operations by completing administrative tasks as needed.

Benefits

• PTO (paid time off) / 6 paid holidays
• Competitive pay
• Group health insurance, dental, vision, short-term disability, and life insurance
• Supplemental fringe benefits, critical illness, cancer, accident/injury, wellness, disability, life insurance, and gap plan available
• 401(k) retirement program with company matching dollar for dollar up to 3% of salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed