Customer Care Coordinator

360Care • Perrysburg, OH

431d

About The Position

The Customer Care Coordinator at 360Care is responsible for managing post-sale relations with contracted long-term care facilities. This role serves as the primary contact for facility personnel, ensuring effective communication and coordination of services to deliver high-quality care and support.

Requirements

• Excellent Customer Service Skills
• Electronic Medical Records experience preferred
• Medical or Dental office experience preferred
• Proficient with Microsoft Office
• Critical thinking/Solutions-based skills required for a time sensitive environment
• Strong oral and written communication skills required
• Strong time management skills and sense of urgency required
• Ability to multi-task and strong attention to detail
• Exceptional organizational, analytical, and problem-solving skills

Responsibilities

• Serve as primary contact for contracted facility personnel by communicating regularly with facility contact, territory marketers, local management, and providers.
• Review planned visits and schedules created by the dental/ancillary coordinators, including edits.
• Assist with daily updates for facility records and visits.
• Review schedule for field staff, ensuring all visits are covered logistically and to support the provider.
• Correspond with facility on patient and visit information.
• Deliver high quality and time sensitive information to all customers.
• Submit credentialing information to facilities for providers upon request.
• Provide prompt feedback to management on any facility concerns.
• Function at a high level of personal productivity.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.

Benefits

• Flexible scheduling
• Good benefits
• Paid time off (PTO)

What This Job Offers

• Job Type: Part-time
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 11-50 employees