Customer Care Coordinator

AVB • Portage, MI

5d

About The Position

Customer Care Coordinator supports the Customer Care Department by ensuring all warranty obligations are met for AVB homeowners. This role serves as a key liaison between customers, subcontractors, and internal teams, working to resolve warranty-related issues promptly while maintaining strong customer relationships.

Requirements

• High school diploma or equivalent required; associate degree or related coursework preferred
• Prior experience in customer service, warranty coordination, residential construction, or a related field preferred
• Proficiency with Microsoft Office Suite and job tracking or CRM systems
• Strong organizational and time management skills
• Effective interpersonal and conflict resolution skills
• High level of professionalism and attention to detail
• Strong organizational and follow-up skills with the ability to manage multiple requests simultaneously
• Excellent verbal and written communication skills
• Professional, calm, and solution-oriented approach when interacting with homeowners and trade partners

Nice To Haves

• associate degree or related coursework preferred
• Prior experience in customer service, warranty coordination, residential construction, or a related field preferred

Responsibilities

• Coordinate and manage residential warranty requests from homeowners, ensuring timely and effective resolution
• Communicate warranty issues clearly and professionally with customers, maintaining rapport and trust at all times
• Schedule, track, and follow up with subcontractors to ensure warranty work is completed accurately and on time
• Verify that warranty obligations are fulfilled in accordance with company standards and commitments
• Document warranty issues, resolutions, and trends to provide feedback to the Customer Care Department
• Serve as a point of communication between customers, subcontractors, and internal teams to ensure alignment and accountability
• Provide prompt, courteous, and efficient service to exceed customer satisfaction and quality objectives
• Identify recurring issues and communicate insights to leadership to support continuous improvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees