Customer Care Coordinator LHM Lakewood Ford

Asbury Automotive•Lakewood, CO

40d•$20

About The Position

Join a Winning Team at Larry H. Miller Automotive Group A True CAREER Opportunity! Extensive advancement opportunities!! Compensation: $20 / Hourly plus bonuses! LHM Ford Lakewood is now a subsidiary of Asbury Automotive a Fortune 500 Automotive retailer with over 170 locations with 31 brands across 15 states! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company. Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions. A Customer Care Coordinator serves as a liaison between the dealership and its customers to ensure high ranking on manufacturer surveys. Works with department managers to develop and administer customer relations programdesigned to build and retain a loyal customer base for both sales and service. Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled.

Requirements

Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is required
Ability to multi-task in a fast-paced environment
Advanced computer & phone skills (Internet, MS Outlook) a must
Must be a minimum of eighteen years of age
Must pass pre-employment screens (background and drug test)

Responsibilities

Coordinates customer follow-up programs.
Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors
Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
Maintains a professional appearance and adheres to the dealership dress code.
Communicate with callers and customers in a professional, friendly and efficient manner
Communicate messages to the appropriate parties in a timely manner
Assist with clerical duties as requested such as scanning and shredding

Benefits

Paid holidays & paid time off
Semi Monthly pay
Paid training
Stock Awards(select management and front-line team member's eligible
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities