Customer Care Coordinator

Richemont•Grand Prairie, LA

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Customer Care Coordinator Richemont Regional Distribution Center | Grand Prairie, TX Role Overview Responsible for delivering an exceptional service experience to our valued partners by responding to clients’ needs and trending feedback to drive continuous improvement at the RDC. Effective communication with internal teams and external stakeholders, including our prestigious brands/Maisons, is critical.

Requirements

High school diploma or equivalent required
2-3 years of experience in operations or similar type of environment
Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping.
Excellent communication, interpersonal, and problem-solving skills.
Ability to thrive in a fast-paced, demanding environment.
Strong attention to detail and commitment to quality.
Continuous improvement mindset, open to learning and finding new and innovative solutions.
Flexibility to adapt quickly to changing circumstances.
Fluent in proper English communication: verbal and written (must know how to write and speak professionally and grammatically correct)
Highly organized
Detail-oriented

Nice To Haves

Understanding of Logistics processes (Inbound, Outbound, Returns, Inventory, and Planning Scheduling, etc.) a plus.
Experience with Warehouse Management systems; SAP experience a strong plus.
Strong computer skills (Outlook, Excel, Word, SAP)

Responsibilities

Maintain the centralized email inbox
Categorize and organize email inquiries by topic for proper trending
Maintain system, process and product knowledge to conduct accurate research, utilizing resources (internal, external, support teams’ work flows)
Resolve client challenges with the highest professionalism, promptly, and accurately by investigating problems and developing solutions
Provide timely and appropriate follow-up to Maisons per established guidelines and KPI’s
Cultivate a meaningful and lasting client relationship by delivering first contact resolution
Have a strong level of communication across multiple channels and with local and global partners
Ability to gather feedback and provide innovative and accurate insight to management based off maisons’ inquiries
Summarize in an orderly and comprehensive manner, such as in tables and charts.
Makes recommendations on potential training opportunities and process improvements
Utilize continuous improvement tools for resolution and adherence
Participate in quality projects and auditing
Stay current with system, process, product changes that affect our ability to perform accurate research and responses.
Maintain a safe and clean work environment, ensuring adherence to safety protocols.
Participate in SAP/EWM system checks and business development projects.
Ability to Cross-train in multiple areas as need and support planning and scheduling team.
Proactively resolve issues, make data-driven decisions, and escalate complex problems.

Benefits

Richemont offers a generous compensation and benefits package for eligible employees.
Our core benefits include medical, dental, and vision programs.
Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.
We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

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